Agreed SLAs
Response and resolution times that match your needs.
Software Development
Support & Maintenance
Ongoing support, bug fixing and enhancements with agreed service levels.
Overview
Launch is only the beginning. Our support team keeps your applications secure, up to date and improving, with clear SLAs and a single point of contact.
Benefits
Why clients choose Support & Maintenance
Proactive updates
Dependencies, security patches and performance tuning.
Small enhancements
A monthly allowance for improvements.
Follow-the-sun cover
Colombo hours extend your support day.
Related
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Custom Software Development
Web platforms, portals and internal tools built around your workflows.
Learn moreWeb & Mobile Apps
Fast, accessible web apps and cross-platform mobile apps for iOS and Android.
Learn moreUX & UI Design
Research-led product design that makes complex software feel simple.
Learn moreFAQ
Questions, answered
Can't find what you're looking for? Our team is happy to help.
We work with OpenAI (GPT models), Anthropic Claude, Google Gemini, Azure OpenAI and AWS Bedrock, plus open-source models where they make sense. We pick the model for each task based on quality, speed, cost and data requirements, and design so you can switch providers later.
Yes. We use enterprise agreements and private deployments where needed, minimise and redact personal data, apply access controls and log what AI systems do. We document data flows so you can explain them to your customers and auditors.
A focused proof of concept typically takes two to four weeks. A production-ready chatbot, assistant or AI feature is often six to twelve weeks, depending on integrations and the review steps required.
Absolutely. AI integration is one of our most common projects: adding summaries, smart search, classification, predictions or assistants inside the CRM, ERP, helpdesk or custom platform your teams already use.
Our engineering hub is in Colombo, Sri Lanka (Parkland Building, Colombo 02) and our client partnerships team is in London (128 City Road, EC1V). Most clients work with both.
Let's build what's next.
Whether it's an AI agent, a new product or an extra pair of hands, tell us what you're working on. We'll reply within one working day.